Zing Energy Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you become a customer, visit our website, or each time you contact us.

This policy will also inform you of your privacy rights and how the law protects you.

 

1. IMPORTANT INFORMATION AND WHO WE ARE

 

Purpose of this privacy notice

This privacy notice explains how Zing Energy Ltd collects and processes your personal data through your contact with us, including your use of this website and any data you may provide through this website, for example, when you fill out a contact form or opt in to receive marketing communications.

This website is not intended for children, and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

 

Controller

Zing Energy Ltd is the controller and is responsible for your personal data (collectively referred to as Zing Energy Ltd, the “Company”, “we”, “us” or “our” in this privacy notice). Zing Energy Ltd is registered as a data controller with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection issues. Our ICO registration number is ZA413645.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

 

Contact Details

Further information on our data protection policies and procedures can be obtained from:

Zing Energy Ltd, Unit 6 & 7 Beck Court, Cardiff Gate Business Park, Pontprennau, Cardiff, CF23 8RP

Email: contact@zingenergy.uk

 

Should you be unhappy with the way in which Zing Energy Ltd manages your data, you have the right to make a complaint at any time to the Information Commissioner’s Office at ico.org.uk

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

 

2. THE DATA WE COLLECT ABOUT YOU

Zing Energy Ltd will only collect the personal information we need from you and about you. This information will vary depending on the services we provide or offer to you and on any contractual relationship between you and Zing Energy Ltd.

We may process different kinds of personal data about you, which are set as follows:

 

Personal data – This is any information that can be used to identify you, for example, your name, address, telephone number, email address, and details you provide when you contact us or use our services. We may also collect technical data such as your IP address, browser type and version, time zone setting, operating system and information about how you use our website.

Special category of personal data – In limited circumstances, we may collect sensitive personal data where this is necessary and lawful, for example, in relation to recruitment, equality monitoring, or where it is relevant to the services we provide to you.

Criminal record data – Where relevant and lawful, Zing Energy Ltd may collect information about criminal convictions or offences as part of the recruitment process.

 

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you, including through:

Direct interactions – You may provide us with your Identity and Contact Data by completing forms or through correspondence with us by post, phone, email, or other means. This includes personal data you provide when you:

• apply for our products or services;
• apply to work for us;
• opt in for direct marketing; or
• provide us with feedback

 

Automated technologies or interactions – As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookies policy for further details.

Third parties or publicly available sources – We may obtain information for other individuals or organisations if you have permitted them to share it with us. This might include central Government, local authorities, landlords, health professionals or other organisations on whose behalf Zing Energy Ltd may deliver a service to you.

 

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract, we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

 

Generally, we do not rely on consent as a legal basis for processing your personal data. However, we may rely on consent to send you direct marketing communications by email or text where required by law. You have the right to withdraw consent to marketing at any time by contacting us.

 

Purposes for which we use your personal data

A description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so, is set out below. We have also identified what our legitimate interests are, where appropriate.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason. This other reason must be compatible with the original purpose. To request an explanation of how the processing for the new purpose is compatible with the original purpose, please contact us.

Examples of specific purposes for collecting your data include:

• To respond to an initial enquiry and onboard you as a customer;
• To provide our services to you;
• To manage our relationship with you;
• To manage an application to work for Zing Energy Ltd;
• To improve our website, understand how it is used, and measure the effectiveness of our marketing and advertising, or
• Direct marketing

 

Please contact us if you need details about the specific legal basis on which we are relying to process your personal data.

 

5. SHARING YOUR PERSONAL DATA

We may have to share your personal data with trusted third parties for the purposes set out in section 4 above. These may include:

• service providers who provide IT, website, hosting, communications or system administration services;
  professional advisers such as lawyers, accountants, auditors, and insurers;
• HM Revenue & Customs, regulators and other authorities where we are required to do so by law; and
• third-party providers who support our marketing, enquiry handling or customer communications

 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

Zing Energy Ltd will never:

• sell or rent your data to third parties; or
  sell or rent your data for marketing purposes

 

6. INTERNATIONAL TRANSFERS

We do not routinely transfer your personal data outside the UK. If we do transfer personal data outside the UK, we will ensure that the transfer is protected by an appropriate safeguard recognised under UK data protection law, such as UK adequacy regulations or approved contractual protections. Where required, we will take additional steps to ensure that your personal data continues to receive an appropriate level of protection.

Please contact us if you would like further information about the safeguards we use when transferring personal data outside the UK.

 

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

8. DATA RETENTION

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting and reporting requirements. If you would like more information about how long we keep particular types of personal data, please contact us. In some circumstances, you can ask us to delete your data: see the right to erasure below for further information.

We may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

The Data Protection Act 2018 provides individuals with a number of rights concerning their personal data:

 

The right to be informed

You have the right to be informed about how Zing Energy Ltd collects and uses your personal information. This privacy policy forms part of this right, and concise and clear privacy notices will also accompany any requests for information made to you by us.

 

The right of access

You have the right to ask whether we hold personal data about you and to receive a copy of that personal data. A request to see this information is known as a ‘subject access request’ (“SAR”).

Subject access requests may be made using the contact details above. You do not need to make your request in a particular format. Before responding, we may ask for information to confirm your identity where this is necessary.

If you require specific information, it is helpful if this is clear in your request, for example, information from a particular time period or about a specific correspondence.

Zing Energy Ltd will provide the first copy of this information free of charge, but additional copies may be subject to a reasonable fee. This does not mean that we will charge for all subsequent subject access requests.

We will aim to provide you with the requested information within one calendar month. The data provided to you will be a copy of the information we hold relating to you.

 

The right to rectification

You can ask us to correct your personal data if it is inaccurate or incomplete. You can also help us keep our records accurate by informing us of any changes to your details.

 

The right to erasure

In some circumstances, you have the right to the erasure of your personal data. This may include, for example:

If the personal data is no longer necessary for the purposes for which it was collected or processed;
If you withdraw your consent to consent-based processing;
The processing is for direct marketing purposes;
If you have successfully exercised your right to object to processing (see below);
If we have processed your personal data unlawfully

We may not always be able to comply with your request for erasure for specific legal reasons, but we will notify you of any reason, if applicable, at the time of your request.

 

The right to object

You have an absolute right to object to our processing of your personal data for marketing purposes.

You can also object where we are relying on one of the following lawful bases:

• ‘public task’ (for the performance of a task carried out in the public interest);
• ‘public task’ (for the exercise of official authority vested in you); or
• legitimate interests.

 

Any objection must give specific reasons why you are objecting to the processing of your data, and these should be based upon your particular situation.

In these circumstances, this is not an absolute right, and Zing Energy Ltd may continue processing if:

• we demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual; or
• the processing is for the establishment, exercise or defence of legal claims

 

The right to restrict processing

You have the right to ask us to restrict the processing of your personal data in certain circumstances. This may apply, for example, if:

• you contest the accuracy of your personal data;
• the processing is unlawful, but you do not want your personal data to be erased;
• we no longer need your personal data, but you require it to establish, exercise or defend legal claims; or
• you have objected to the processing, and we are considering whether our legitimate grounds override your rights

 

If processing is restricted, we may still store your personal data, but we will not use it further unless:

• you consent;
• it is needed to establish, exercise or defend legal claims;
• it is necessary to protect the rights of another person; or
• it is required for reasons of important public interest

 

The right to data portability

Where you request, we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.

This right only applies to information that you provided to Zing Energy Ltd as a data controller.

 

Rights in relation to automated decision-making and profiling

You have the right to challenge the validity of any decisions made through automated decision-making (decisions made without any human input). You may also ask us not to process your information in this way.

Zing Energy Ltd does not currently undertake any automated decision-making or profiling.

Some of our services and service providers may use tools or features that include artificial intelligence (AI). Zing Energy Ltd will not use your personal data to train AI, and third-party service providers are assessed for their commitment to responsible use of AI.

If you wish to exercise any of the rights set out above, please contact us.