The RECC (Renewable Energy Consumer Code) Alternative Dispute Resolution (ADR) process applies exclusively to unresolved disputes relating to the sale and installation of renewable energy technologies.

If an issue cannot be resolved through our internal complaints process, we may refer the matter to our designated ADR provider via RECC.

RECC
Dispute Resolution Team
York House
23 Kingsway
London
WC2B 6UJ

disputeresolution@recc.org.uk
0207 981 0850

If a complaint remains unresolved to the satisfaction of all parties, we will escalate the issue to our Scheme Provider, who may recommend that the matter be progressed through an ADR process, including referral to the Dispute Resolution Ombudsman (DRO), if deemed appropriate.

If our Scheme Provider does not have a suitable ADR process in place, TrustMark may suggest or arrange for the dispute to be considered by an independent arbitrator. In such cases, our Scheme Provider for non-renewable products NICEIC, may be contacted to assist in identifying a suitable route for resolution.

This agreement shall be governed by the laws of England and Wales. Where all parties agree to pursue ADR in the first instance, any disputes that cannot be resolved by such means will fall under the exclusive jurisdiction of the courts in the relevant UK country.

Should any court, ombudsman, or other competent authority determine that a provision within this agreement is invalid or unenforceable, that specific provision will be severed, and the remainder of the agreement will continue to be valid and enforceable.

This policy explains how Zing Energy approaches Alternative Dispute Resolution (ADR) for customer complaints where a dispute cannot be resolved through our normal complaints process.